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More Information

For more information, please view our Cookie policy and Accessibility information or download any associated attachment



We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law. This Policy applies to our use of any and all data collected by us in relation to your use of our site.

This Privacy Policy applies only to your use of our site.  It does not extend to any websites that are linked to from our site. We advise you to check the privacy policies of any such websites before providing any data to them.



Data Controller


Wiltshire Council is registered as a data controller with the Information Commissioner's Office. Full details of the registration are available at ICO Register of Data Controllers



Data Controller Contact Details


We can be contacted by phone, in person, or in writing



Data Protection Officer


Our DPO may be contacted as above or online at  dataprotection@wiltshire.gov.uk



Purpose of processing


We use your data to provide the best possible services to you. This includes:


·           Providing and managing your access to our site

·           Providing and managing your account

·           Communicating information, updates and guidance

·           Responding to communications from you

·           Providing information on statutory and other services

·           Promoting and supplying our services and training to you

·           Maintaining a record of your training undertaken

·           Personalising and tailoring your experience on our site

·           Carrying out surveys

·           Analysing your use of our site

·           Maintaining a record of Governors



Legal basis for processing

Our processing shall be lawful because at least one of the following will apply:


(a)    processing is necessary for compliance with a legal obligation to which the Council is subject;


(b)  processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Council.


Recipients or categories of recipients
Where necessary and lawful, or when required by legal obligation, we may share information with relevant teams within Wiltshire Council or with external partners and agencies involved in delivering services on our behalf, such as:


·         External tutors

·         Training venues



Retention Period

Wiltshire Council will process your personal data for the above purposes for no longer than necessary. Full details of our retention schedule may be found at: Freedom of Information - Wiltshire Council



Your rights

Your rights are set out in in Articles 13 to 22 of the General Data Protection  Regulation 2016 and include:

·                The right to  access your personal information, to request rectification or erasure of certain personal information and to object to processing in certain circumstances.

·                The right to withdraw any consent you may have given to process your personal information.

·                The right to complain to the Information Commissioner if you feel we are processing your personal information unlawfully.

·                The right to restrict processing activity in certain circumstances.

·                The right to object to certain types of processing activity



The information you are giving us is not a statutory or contractual requirement; or a requirement necessary to enter into a contract.


You are not obliged to provide this information.


Failure to provide us with the information may result in the loss of your account and access to service information, guidance and resources.


Automated Decision Making


Wiltshire Council does not use automated decision making in respect to your personal information. We will provide you with an explanation of the decision-making criteria and significance or likely consequences of such data processing.